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Complaints Procedure
Our notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1 The Sanctuary Westminster London
SW1P 3JT
Telephone: 020 7222 5381
Email: Fa************@1t***********.com
Website: www.facultyoffice.org.uk
While we maintain standards of service that will leave you with no cause for concern, please note that should any circumstance warrant a complaint, we have a written complaints policy.
If you have a complaint about any aspect of our service, please contact us in writing, preferably by email as soon as possible. If we are unable to resolve your complaint within fourteen days of receipt of the same, we will forward the complaint to the Notaries Society.
The Notaries Society has a complaints policy which is approved by the Regulatory Body for Notaries, the Faculty Office of the Archbishop of Canterbury. You can complain directly to the Notaries Society and their contact details are as follows:
The Secretary:
Christopher J Vaughan
Old Church Chambers
23 Sandhill Road St James Northampton
NN5 5LH
Email: se*******@th****************.uk
The Administration Department
Po Box 1023
Ipswich
IP1 9XB
Email: ad***@th****************.uk
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result
You can also contact the Legal Services Ombudsman directly via the following methods:
UK Phone: 0300 555 0333
If you are calling from Overseas, Please call
+ 44121 245 3050
NGT Lite Users
18001 0300 555 0333
Minicom Text Phone User
18002 0300 555 0333
You can also email them at en*******@le***********.uk
Further details can be found at www.legalombudsman.org.uk
Legal Ombudsman Baskerville House
Centenary Square
Broad Street
Birmingham
B1 2ND.
